Terms of Service

These Terms of Service (“Terms”) govern your access to and use of q-tracker (“the App”, “we”, “us”, or “our”), a Shopify application that provides profit & loss (P&L) analytics for Shopify merchants, accessible at https://q-tracker.app.

q-tracker is a product developed and operated by Qazar, owned and operated by Denis Thomas. Qazar is the legal entity entering into these Terms with you.

By installing, accessing, or using q-tracker, you (“Merchant”, “you”, or “your”) agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not install or use the App.

We reserve the right to update these Terms at any time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the App after the effective date constitutes your acceptance of the revised Terms.

q-tracker is a SaaS analytics tool designed for Shopify merchants. The App connects to your Shopify store via OAuth and provides the following features:

• Real-time and historical profit & loss (P&L) dashboard per order and over time periods
• Cost of goods sold (COGs) configuration per product variant and combo rules
• Fee and tax rule management (payment gateway fees, VAT, commissions)
• Additional fixed and one-time cost tracking
• Optional Google Ads spend integration (read-only reporting) for ROAS calculation
• Optional Meta (Facebook) Ads spend integration for ROAS calculation
• Order synchronization via Shopify webhooks or manual sync
• Data export in CSV/spreadsheet format

The App is intended solely for use by Shopify merchants operating legitimate e-commerce businesses. Use by individuals under the age of 18 is not permitted.

To use q-tracker, you must create an account by providing a valid email address and a password. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately at contact@q-tracker.app if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

q-tracker accesses your Shopify store data through Shopify's official OAuth flow. By authorizing the App, you grant us permission to read the following data from your store:

• Orders, line items, refunds, and cancellations
• Products and variant information (titles, SKUs, IDs)
• Shipping costs and destination countries
• Store metadata (shop domain, default currency)

We do not access customer personal information, payment details, or any Shopify data beyond what is listed above. We do not write to your Shopify store (no orders, products, or settings are modified by the App).

You may revoke the App's access at any time from your Shopify admin under Apps & Sales Channels. Revoking access will disconnect the App and trigger deletion of your imported order data.

You agree to use q-tracker only for lawful purposes and in accordance with these Terms. You must not:

• Use the App to process or display data from stores you do not own or have explicit authorization to manage
• Attempt to reverse-engineer, decompile, or extract the App's source code
• Use automated scripts, bots, or scrapers to access the App beyond its intended interface
• Introduce malware, viruses, or any code intended to harm, disrupt, or gain unauthorized access to the App or its infrastructure
• Circumvent, disable, or otherwise interfere with security-related features of the App
• Resell, sublicense, or otherwise commercialize access to the App or its data outputs without our prior written consent
• Use the App in any manner that violates applicable law, Shopify's Partner Program Agreement, or Meta's Platform Terms

We reserve the right to suspend or permanently terminate your access without notice if we determine, in our sole discretion, that you have violated this section.

q-tracker and all of its components — including but not limited to the source code, design, user interface, algorithms, documentation, and branding — are and remain the exclusive intellectual property of q-tracker's developers.

These Terms do not transfer any ownership rights to you. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App solely for the purposes described herein, for the duration of your subscription.

Your data (order data imported from Shopify, COGs configurations, fee rules, ad spend data) remains your property at all times. We claim no ownership over your store's business data.

Your use of the App is governed by our Privacy Policy, which describes in detail what data we collect, how we use it, how long we retain it, and your rights as a data subject under GDPR, CCPA, and other applicable laws.

Key data commitments:

• We do not sell your data to third parties
• We do not use your data for advertising or AI model training
• We do not collect personally identifiable information about your customers
• You can request deletion of all your data at any time by contacting us

q-tracker is currently provided free of charge during its early access period. We reserve the right to introduce paid plans in the future. If we do, we will:

• Notify all existing users by email at least 30 days before any billing begins
• Offer a free tier or grace period for existing users
• Clearly describe the features included in each plan

Any future billing will be processed through Shopify's billing system or a third-party payment processor. Charges are non-refundable except where required by applicable law.

We strive to maintain high availability of the App, but we do not guarantee uninterrupted access. The App may be temporarily unavailable due to:

• Scheduled maintenance (we will attempt to notify you in advance)
• Unplanned outages affecting our infrastructure providers (Vercel, Railway)
• Events outside our reasonable control (force majeure)
• Shopify API outages or rate limiting affecting data synchronization

We are not liable for any losses or damages arising from App unavailability.

The App is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

q-tracker provides analytics based on data imported from your Shopify store and information you enter manually. The accuracy of P&L calculations depends entirely on the completeness and accuracy of that data. q-tracker does not constitute financial, tax, or accounting advice. You are solely responsible for verifying calculations and consulting qualified professionals for business and tax decisions.

We do not warrant that the App will be error-free, that defects will be corrected, or that the App or its servers are free of viruses or other harmful components.

To the maximum extent permitted by applicable law, q-tracker and its developers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or cost of data recovery
• Business interruption
• Errors or inaccuracies in P&L calculations or reports
• Decisions made in reliance on data displayed by the App

In any event, our total cumulative liability to you for all claims arising out of or relating to these Terms or your use of the App shall not exceed the greater of (a) the total fees you paid to us in the 12 months preceding the claim, or (b) €50.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless q-tracker and its developers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your access to or use of the App
• Your violation of these Terms
• Your violation of any third-party rights, including Shopify's Partner Program Agreement
• Any content or data you provide to the App

13.1 Termination by you

You may stop using the App and close your account at any time by disconnecting your Shopify store from within Settings and contacting us at contact@q-tracker.app to request account deletion. Upon deletion, all your data will be permanently removed within 30 days.

13.2 Termination by us

We may suspend or terminate your access to the App immediately, without prior notice or liability, if:

• You breach any provision of these Terms
• We are required to do so by law or a competent authority
• We decide to discontinue the App (with at least 30 days' notice when possible)

13.3 Effect of termination

Upon termination, your right to use the App ceases immediately. Sections 6, 10, 11, 12, and 15 of these Terms survive termination.

The App integrates with third-party platforms including Shopify, Google (Google Ads API), and Meta (Facebook). Your use of those platforms is governed by their own terms of service and privacy policies. We are not responsible for the practices, availability, or content of any third-party service.

Our use of the Google Ads API is limited to read-only retrieval of advertising metrics on your behalf. By connecting your Google Ads account, you also agree to Google API Services User Data Policy.

Links or references to third-party services within the App do not constitute an endorsement by q-tracker.

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the App that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of France.

Before initiating any formal proceeding, you agree to contact us at contact@q-tracker.app and attempt to resolve the dispute in good faith for at least 30 days.

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and q-tracker regarding the App and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force.

No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights freely.

If you have any questions about these Terms of Service, please contact us:

These Terms of Service do not constitute legal advice. If you have specific legal questions, we recommend consulting a qualified legal professional.